FAQs

Q: How long will it take for my items to arrive?

Standard F ulfillment time is 2-7 business days. International Fulfillment time is 1-20 business days depending on the courier.

Q: How do I get a refund?

We have a strict No Refund policy; however, we do issue store credit and exchanges if there are defects in any merchandise.

How do I buy something?

Once you’ve located a product you want, select the various options: size, color, etc. Once the options are chosen, click “Add to Cart” and follow the pop-up to “View Cart” or “Checkout.”

Do I need to sign up to buy products?

No, you can checkout as a guest; however, by becoming a registered user your account will contain a history of your orders and invoices for your records. You will also be eligible for membership discounts and VIP sales.

I've forgotten my password, now what?

You can do a password recovery with your email address.

I've forgotten my username, now what?

You can do a username recovery with your email address to get a new username or to recover your old one.

What payment methods are accepted?

We accept Visa, MasterCard, Discover, American Express, PayPal, and we now offer pay over time with via PayPal and Affirm.

Do you ship to my country?

We ship domestically and Internationally directly to most countries in the world.

How much is shipping?

Shipping will vary depending on your location, you can update your shipping to see the cost before ordering. Our shipping costs cover the shipping, packaging, and handling to assemble your order.

How long will it take for my items to arrive?

Standard Fulfillment time is 2-7 business days.
International Fulfillment time is 1-20 business days depending on the courier.

How do I get a refund?

We have a strict No Refund policy; however, we do issue store credit and exchanges if there are defects in any merchandise.

How do I return / exchange items?

Please email us at al******@to**********.com to request an exchange or return, we’ll decide what the next steps should be together.

What if I change my mind?

To change or cancel an order, you can email al******@to**********.com

How do I know what size I am?

We’ve placed a Sizing Chart on every product page above the description.

What payment security do you have?

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